=============================================================================== == General Documentation == =============================================================================== This document contains release specific notes for the accompanying JumpBox. More general information and documentation can be found on the JumpBox Documentation Wiki at http://www.jumpbox.com/ == Description of the concept == JumpBox virtual appliances are the easiest path to running server based applications. A JumpBox bundles the operating system with the application and all its dependencies into a single ready to run bundle. This allows you to focus on working with the application while not having to worry about getting it installed. It also means that the application can be deployed on any x86 platform regardless of what platform the application is written for. All that is required is the JumpBox, some virtualization software like VMware, a network that assigns dynamic IP addresses (most do), and a computer with enough RAM and disk space. == System requirements == * Windows, Mac or Linux with Virtualization software including: * VMware (http://www.vmware.com) * You can also download the free VMware player. (http://www.vmware.com/products/player/) * Parallels (http://www.parallels.com) * Any Virtualization platform that can import OVFs or VMDK based virtual machines. * Up to 14GB Free disk space for growable disks. * Minimum 1GB RAM, 2GB recommended. * A network that assigns dynamic IP address (most do) == Accounts == When you first boot your JumpBox the console will display an IP address that you should open with a web browser. That will then guide you through the setup process to configure a user account. This account will grant you access to the JumpBox administration interface and it will also be the account you use to log into the application for the first time. Immediately after JumpBox configuration you will be directed to the "Welcome Page". The welcome page contains the username you need to login to the application bundled with the JumpBox. Typically, the username will be 'admin' but deviations from this are always noted on the welcome page. This welcome page should remain accessible at: http://IPADDRESS/jb/welcome.html == Account Passwords == In general, there are three accounts on a JumpBox to start with: * Application Administrator * Linux System 'admin' User * JumpBox Admin Portal User After initial configuration, all three users will have the password chosen during configuration. If, during the course of using the JumpBox, any of these passwords are changed the other ones are NOT changed with it. We do not keep these passwords in sync after the initial configuration. The only other situation where these passwords are modified is during a JumpBox Restore. == Backup Limitations == The JumpBox backup and restore utilities perform a FULL backup of the entire application state and any additional items you have specified as shown in the "Backup Customization" section of this document. By default, these backups run at 1:30 AM. While the backup is running, the application will be inaccessible to ensure a consistent application state in the backup. For users who have added large amounts of data to their JumpBoxes, our backup tool may be inadequate. The time it takes to backup could become disruptively long or the JumpBox could have insufficient disk space to perform a backup at all. Users with these issues should consider utilizing their existing backup infrastructure where available. JumpBox Engineers can help identify the data that needs backing up and might be able to provide advice when installing third party backup agents. Please ask on the JumpBox forums or via email if you have purchased support. Details on the size restrictions and backup times vary considerably between applications so please see the application specific part of this documentation for details. The S3 based backup mechanism currently has a 5GB limit on the backup file size. If your backup exceed this you will receive an error. We are working on a resolution to this problem, though this falls into the realm where you are encouraged to utilize a third party backup solution. == Backup Customization == The JumpBox now provides a way for users to specify additional files or directories on the JumpBox that need to be backed up by the JumpBox backup mechanism. This can be accomplished on a registered JumpBox by correctly specifying the additional items in the /jumpbox/etc/user.yml. SSH into the JumpBox and refer to this file for usage details. There is also a tool to validate the user.yml file, this tool is: /jumpbox/bin/validate_user_yml It will check the syntax of the file and indicate what will be backed up. NOTE: The user.yml file must be correctly indented with two spaces for each indent level. So a correct example of a complete user.yml file would look like the following: --- filebackup: # This is a comment /etc/php5/apache2/php5.ini: {} /usr/local: exclude_file: /admin/usr-local.exclude == Application Specific Documentation == This JumpBox Platform README may be accompanied by additional information in an application specific section below. Also found below is JumpBox platform and application specific Release Notes. These may contain important information so make sure to skim to those sections. Additional application information is available on the JumpBox Wiki: http://wiki.jumpbox.com/ == Virtual Machine Resources == This JumpBox has default settings that may be too low for some user's needs. You may consider raising the amount of RAM allocated to the JumpBox or adding a virtual CPU if your platform supports it. == Virtualization Platforms == For details on how to use your JumpBox on a specific virtualization platform please visit the JumpBox Documentation Wiki: http://wiki.jumpbox.com/doc/virtualization == JumpBox Help and Information == If you have trouble with your JumpBox please check our wiki for tutorials, FAQs and other important information: http://wiki.jumpbox.com/ If you are still experiencing difficulty post a question on our forums at: http://www.jumpbox.com/forums/ For details on purchasing support from JumpBox see: http://www.jumpbox.com/support/ To keep up to date with JumpBox see our blog at: http://www.jumpbox.com/blog/ == Notices == JumpBox is a registered trademark of JumpBox Inc. All other marks and names mentioned herein may be trademarks of their respective companies. =============================================================================== == JumpBox Runtime Release 1.7 == =============================================================================== Release 1.7-58 Notable Changes ------------------------------ - Many upstream updates from Ubuntu. - The kernel is now updated to the backported Natty kernel to resolve the ESX 4.1 issues some users were still experiencing. Release 1.6-41 Notable Changes ------------------------------ - Upstream updates from Ubuntu. This contains updates up to USN-1080-1. Release 1.6-39 Notable Changes ------------------------------ - Upstream updates from Ubuntu. This is now Ubuntu Lucid 10.04.2 and contains updates up to USN-1065-1. Release 1.6-31 Notable Changes ------------------------------ - This is still an Ubuntu Lucid based release, however a number of things have changed, these are outlined below. - This release now uses the linux-generic-pae kernel for compatibility with vmware ESX 4.1, this unfortunately breaks compatibility with older virtualization platforms that lack PAE support. - Non VMware disks and configuration files have been removed. This means that compatibility with other platforms can only be achieved by the use of those platforms VMDK import processes or through the use of OVFs. Please check the JumpBox Blog and Website for more information on these changes. - [Update] All JumpBoxes now have three disks. A two GB root disk, a two GB /usr disk and a 10GB /storage disk. Release 1.5-23 Notable Changes ------------------------------ - This has been a production release for at least several versions, our apologies for not indicating as much in these release notes. - All JumpBoxes now have a larger, 2GB, root disk by default. - The hostname is now displayed in the virtual console after setup. Release 1.5-17 Notable Changes ------------------------------- - *** THIS IS A BETA RELEASE, FOR EVALUATION USE ONLY *** - Has known issue with error handling when setting invalid email relay. - The default amount of RAM allocated to the JumpBox has been increased to a minimum of 512 MB, some JumpBoxes may use more. - Fixed intermittent NFS related backup issue from 1.5-13. - Time sync with the host has been disabled and replaced by the NTP time server, this requires that the JumpBox have network access. If outbound networking is not available you can use your own NTP server or reenable the virtual host based time sync on VMware based platforms. - We have fixed the "First Boot Method" for getting a larger storage disk as described here: http://wiki.jumpbox.com/doc/runtime/faq/larger_storage_disk Release 1.5-13 Notable Changes ------------------------------- - *** THIS IS A BETA RELEASE, FOR EVALUATION USE ONLY *** - This is the first Ubuntu Lucid Lynx 10.04 LTS based release of a JumpBox. - Has known intermittent issue with NFS based backups and restores. Retrying in the event of failure works. =============================================================================== == OTRS Release Notes == =============================================================================== Wed May 15 10:04:11 MST 2013 - 1.8.4 - Updated to OTRS 3.2.6 - This is a general bugfix update to OTRS. See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/release-notes/release-notes-otrs-help-desk-326/ - The JumpBox should be able to restore from 1.7.3 and newer JumpBoxes. Users with backups from JumpBoxes before 1.7.3 must restore to 1.7.3, then backup and restore again from 1.7.3 to 1.8.4. Wed Apr 17 16:48:14 MST 2013 - 1.8.3 - Updated to OTRS 3.2.5 - This is a general bugfix update to OTRS. See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/release-notes/release-notes-otrs-help-desk-325/ - The JumpBox should be able to restore from 1.7.3 and newer JumpBoxes. Users with backups from JumpBoxes before 1.7.3 must restore to 1.7.3, then backup and restore again from 1.7.3 to 1.8.3. Wed Apr 10 16:08:27 MST 2013 - 1.8.2 - Updated to OTRS 3.2.4 - This is a general bugfix update to OTRS with security fixes. See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/release-notes/release-notes-otrs-help-desk-324/ - The JumpBox should be able to restore from 1.7.3 and newer JumpBoxes. Users with backups from JumpBoxes before 1.7.3 must restore to 1.7.3, then backup and restore again from 1.7.3 to 1.8.2. Thu Mar 21 16:08:40 MST 2013 - 1.8.1 - Updated to OTRS 3.2.3 - This is a general bugfix update to OTRS See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-323/ - The JumpBox should be able to restore from 1.7.3 and newer JumpBoxes. Users with backups from JumpBoxes before 1.7.3 must restore to 1.7.3, then backup and restore again from 1.7.3 to 1.8.1. Wed Mar 13 10:38:09 MST 2013 - 1.8.0 - Updated to OTRS 3.2.1 - This is a update to OTRS brings many changes to make the application more customer focused, more customizable and more scalable. See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-321/ - The JumpBox should be able to restore from 1.7.3 and newer JumpBoxes. Users with backups from JumpBoxes before 1.7.3 must restore to 1.7.3, then backup and restore again from 1.7.3 to 1.8.0. Tue Dec 18 15:45:02 MST 2012 - 1.7.14 - Updated to OTRS 3.1.12 - This is a bugfix release for approximately 30 issues. See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3112/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.14. Fri Oct 26 16:00:04 MST 2012 - 1.7.13 - Updated to OTRS 3.1.11 - This is a bugfix and security update release. See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3111/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.13. Thu Sep 6 15:31:41 MST 2012 - 1.7.12 - Updated to OTRS 3.1.10 - This is a bugfix and security release. See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3110/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.12. Wed Aug 29 16:09:11 MST 2012 - 1.7.11 - Updated to OTRS 3.1.9 - This is a bugfix and security release. See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-319/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.11. Thu Aug 16 12:16:03 MST 2012 - 1.7.10 - Updated to OTRS 3.1.8 - This is a minor bugfix release. See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-318/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.10. Fri Jul 13 12:26:54 MST 2012 - 1.7.9 - Updated to OTRS 3.1.7 - This is a minor bugfix release. See the OTRS release notes for detail on the changes: http://www.otrs.com/open-source/community-news/releases-notes/release-notes-otrs-help-desk-317/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.9. Wed Jun 13 14:05:30 MST 2012 - 1.7.8 - Updated to OTRS 3.1.6 - This is a bugfix release. See the OTRS release notes for detail on the changes: http://www.otrs.com/open-source/community-news/releases-notes/release-notes-otrs-help-desk-316/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.8. Tue May 22 14:49:34 MST 2012 - 1.7.7 - Updated to OTRS 3.1.5 - This is a minor bugfix release. See the OTRS release notes for detail on the changes: http://www.otrs.com/open-source/community-news/releases-notes/release-notes-otrs-help-desk-315/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.7. Thu May 3 09:15:05 MST 2012 - 1.7.6 - Updated to OTRS 3.1.4 - This release fixes many bugs and improves database performance. See the OTRS release notes for detail on the changes: http://www.otrs.com/open-source/community-news/releases-notes/release-notes-otrs-help-desk-314/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.6. Wed Apr 4 15:07:14 MST 2012 - 1.7.5 - Updated to OTRS 3.1.3 - This release adds database caching to many modules to improve perfomance. See the OTRS release notes for detail on the changes: http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-313/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.5. Tue Mar 13 15:09:26 MST 2012 - 1.7.4 - Updated to OTRS 3.1.2 - This release contains over 20 bugfixes to OTRS. See the OTRS release notes for detail on the changes: http://www.otrs.com/open-source/community-news/releases-notes/release-notes-otrs-help-desk-312/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.4. Thu Feb 23 15:16:17 MST 2012 - 1.7.3 - Updated to OTRS 3.1.1 - This is the first release in the OTRS 3.1 series. OTRS 3.1.1 is a significant update that fixes many bugs but also brings some incompatible changes with 3.0. In particular if you have a custom theme you may need to adapt it for 3.1.1. See the full release notes for detail on the fixed issues: http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-311/ - The JumpBox should be able to restore from 1.6.0 and newer JumpBoxes. Users with backups from JumpBoxes before 1.6.0 must restore to 1.6.0, then backup and restore again from 1.6.0 to 1.7.3. Thu Feb 2 15:02:55 MST 2012 - 1.7.2 - This is a maintenance release. The included version of OTRS has not changed. Fri Oct 28 09:58:34 MST 2011 - 1.7.1 - Updated to OTRS 3.0.11 - This release addresses 26 general bugs and improves some languge translations. See the full release notes for detail on the fixed issues: http://www.otrs.org/releases/3.0.11 - The JumpBox should be able to restore from 1.1.8 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.8 must restore to 1.1.8, then backup and restore again from 1.1.8 to 1.7.1. Thu Aug 25 10:57:56 MST 2011 - 1.7.0 - Updated to OTRS 3.0.10 - This release addresses 11 general bugs and one security issue. See the full release notes for detail on the fixed issues: http://otrs.org/releases/3.0.10 - The JumpBox should be able to restore from 1.1.8 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.8 must restore to 1.1.8, then backup and restore again from 1.1.8 to 1.7.0. Thu Jul 21 15:51:08 MST 2011 - 1.6.6 - Updated to OTRS 3.0.9 - This release addresses 10 general bugs. See the full release notes for details on the fixed issues: http://otrs.org/releases/3.0.9 - The JumpBox should be able to restore from 1.1.8 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.8 must restore to 1.1.8, then backup and restore again from 1.1.8 to 1.6.6. Thu Jun 2 10:30:14 MST 2011 - 1.6.5 - Updated to OTRS 3.0.8 - This release updates the language files for 4 languages, adds a Croatian translation and addresses 30 issues. See the full release notes for details on these changes: http://otrs.org/releases/3.0.8 - The JumpBox should be able to restore from 1.1.8 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.8 must restore to 1.1.8, then backup and restore again from 1.1.8 to 1.6.5. Wed Apr 13 14:22:28 MST 2011 - 1.6.4 - Updated to OTRS 3.0.7 - This is a bugfix release with one XSS security fix. - Release notes are available here: http://otrs.org/releases/3.0.7 - The JumpBox should be able to restore from 1.1.8 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.8 must restore to 1.1.8, then backup and restore again from 1.1.8 to 1.6.4. Wed Mar 23 08:39:15 MST 2011 - 1.6.3 - Updated to OTRS 3.0.6 - Release notes are available here: http://otrs.org/releases/3.0.6 - This is a minor bugfix release not related to security. - The JumpBox should be able to restore from 1.1.8 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.8 must restore to 1.1.8, then backup and restore again from 1.1.8 to 1.6.3. Tue Feb 1 15:45:32 MST 2011 - 1.6.2 - Updated to OTRS 3.0.5 Release notes are available here: http://otrs.org/releases/3.0.5/ - This is a minor bugfix release not related to security. - The JumpBox should be able to restore from 1.1.8 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.8 must restore to 1.1.8, then backup and restore again from 1.1.8 to 1.6.2. Wed Jan 5 14:01:40 MST 2011 - 1.6.1 - Updated to OTRS 3.0.4 Release notes are available here: http://otrs.org/releases/3.0.4/ - This is a minor bugfix release. - The JumpBox should be able to restore from 1.1.8 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.8 must restore to 1.1.8, then backup and restore again from 1.1.8 to 1.6.1. - Note: some OTRS extentions including ITSM have not yet been updated for this version of OTRS. If you are upgrading from an install that has extensions installed you must proceed with caution. Fri Dec 10 16:50:08 MST 2010 - 1.6.0 - Updated to OTRS 3.0.3 which is a major update. Release notes are available here: http://otrs.org/releases/3.0.3/ - This OTRS release has a heavily revised user interface and more than 200 bug fixes. - The JumpBox should be able to restore from 1.1.8 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.8 must restore to 1.1.8, then backup and restore again from 1.1.8 to 1.6.0. - Note: some OTRS extentions including ITSM have not yet been updated for this version of OTRS. If you are upgrading from an install that has extensions installed you must proceed with caution. Tue Oct 26 11:07:01 MST 2010 - 1.5.1 - Updated to OTRS 2.4.9 which is a security update recommended for all users. Release notes are available here: http://otrs.org/releases/2.4.9/ - This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.5.0. Fri Sep 24 14:32:36 MST 2010 - 1.5.0 - Updated to OTRS 2.4.8 which is a security update recommended for all users. Release notes are available here: http://otrs.org/releases/2.4.8/ - This JumpBox is now based on the 10.04 Lucid version of Ubuntu Linux - This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.5.0. Thu Jun 24 15:10:24 MST 2010 - 1.1.17 - This is a maintenance release. The included version of OTRS has not changed. Thu Mar 11 13:29:32 MST 2010 - 1.1.16 - This release is a bugfix release. Versions 1.1.13 through 1.1.15 exhibit a problem with attachments when restoring certain backups. For more information see: http://wiki.jumpbox.com/doc/app/otrs - The included version of OTRS has not changed in this release. - This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.1.16. Thu Feb 18 13:05:54 MST 2010 - 1.1.15 - The OTRS application has been upgraded to OTRS 2.4.7. This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.1.15. - This is a security and bugfix release. - Complete release notes are available at the following URL: http://otrs.org/releases/2.4.7/ Thu Jan 14 16:58:09 MST 2010 - 1.1.14 - The OTRS application has been upgraded to OTRS 2.4.6. This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.1.14. - This is a minor improvement and bugfix release. - The database is now properly converted to UTF8. - Complete release notes are available at the following URL: http://otrs.org/releases/2.4.5/ Fri Nov 13 20:19:03 MST 2009 - 1.1.13 - Cron jobs are now disabled during backup and restore. - The included version of OTRS has not changed in this release. - This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.1.13. Mon Oct 19 14:26:37 MST 2009 - 1.1.12 - The OTRS application has been upgraded to OTRS 2.4.5. This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.1.12. - This is a minor improvement and bugfix release. - Complete release notes are available at the following URL: http://otrs.org/releases/2.4.5/ Wed Sep 2 09:59:04 MST 2009 - 1.1.11 - The OTRS application has been upgraded to OTRS 2.4.4. This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.1.11. - This is a minor improvement and bugfix release. - Complete release notes are available at the following URL: http://otrs.org/releases/2.4.4/ Mon Aug 17 10:56:15 MST 2009 - 1.1.10 - The OTRS application has been upgraded to OTRS 2.4.3. This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.1.10. - This is a minor improvement and bugfix release. - Complete release notes are available at the following URL: http://otrs.org/releases/2.4.3/ Fri Aug 7 16:49:13 MST 2009 - 1.1.9 - The OTRS application has been upgraded to OTRS 2.4.2. This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.1.9. - This is a minor improvement and bugfix release. - Complete release notes are available at the following URL: http://otrs.org/releases/2.4.2/ Wed Jul 22 19:04:14 MST 2009 - 1.1.8 - The OTRS application has been upgraded to OTRS 2.4.1. This JumpBox should be able to restore from 1.1.1 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.1 must restore to 1.1.7, then backup and restore again from 1.1.7 to 1.1.8. - This version of OTRS is a major update, and includes among other things: New standard reports, HTML email support, and new event-based notifications. - Complete release notes are available at the following URL: http://lists.otrs.org/pipermail/announce/2009/000120.html Mon Mar 30 15:22:53 MST 2009 - 1.1.7 - This is a maintainence upgrade. The included version of OTRS has not changed. - A number of improvements have been made in the JumpBox administration portal. These include improvements to SSL mode and the backup system. - Restoring from 1.0 and JumpBox backups should work. Wed Jan 28 14:52:39 MST 2009 - 1.1.6 - The OTRS application has been upgraded to OTRS 2.3.4. This JumpBox should be able to restore from 1.0 and newer JumpBoxes. Tue Oct 14 10:49:18 MST 2008 - 1.1.5 - The OTRS application has been upgraded to OTRS 2.3.3. This JumpBox should be able to restore from 1.0 and newer JumpBoxes. Wed Sep 24 20:37:36 MST 2008 - 1.1.4 - Platform update. The version of the included application has not changed. Mon Aug 25 19:49:02 MST 2008 - 1.1.3 - The OTRS application has been upgraded to OTRS 2.3.2. This JumpBox should be able to restore from 1.0 and newer JumpBoxes. Fri Aug 8 17:15:29 MST 2008 - 1.1.2 - Various bugs relating to email have been fixed. - There is a known issue relating to the spelling dictionary. By default, on the user's preferences pane, the Default Spelling Dictionary is set to Deutsch. This display is incorrect: OTRS defaults to English. Once you manually set this preference, it will work as expected. Tue Aug 5 20:16:18 MST 2008 - 1.1.1 - The OTRS application has been upgraded to OTRS 2.3.1. This JumpBox should be able to restore from 1.0 and newer JumpBoxes. Mon Jun 30 17:47:40 MST 2008 - 1.1.0 - Initial release of this application on the JumpBox 1.1.0 Platform. - The OTRS application has been upgraded to OTRS 2.2.7. This JumpBox should be able to restore from 1.0 and newer JumpBoxes. Thu Apr 3 18:37:50 MST 2008 - 1.0.2 - OTRS has been updated to OTRS version 2.2.6. Restoring from 1.0 and newer JumpBox backups should work. Wed Jan 2 17:14:39 MST 2008 - 1.0.1 - No application specific updates. Check the Platform Release section for details. Mon Dec 10 14:21:33 MST 2007 - 1.0 - Initial public release of OTRS version 2.2.4. It should be possible to upgrade from the 0.9 beta releases. - The POP3 cronjob has been updated to run every 5 minutes, manual editing of the OTRS user crontab is still required if you want a shorter or longer interval. Tue Dec 4 18:18:03 MST 2007 - 0.9.2 - Cronjob that checks popmail was fixed. Wed Nov 7 13:49:39 MST 2007 - 0.9.1 - ******** WARNING ******** ** This is release is either beta or experimental. It should not be relied ** upon for production use. ******** WARNING ******** - Initial public Beta release of OTRS Version 2.2.3 JumpBox.